Amerihealth New Jersey- Incompetent, Intolerable ineptitude!

5 of 12 Amerihealth reviews

My name is "disgusted consumer" and I'm an Amerihealth customer. #Q1SXXXXXXXXXXX. I'd like to inform you as to the status of your insurance business practices as they relate to your employees. I'd been a paying customer since Approximately March of 2014.

In January of this year- 2015, I called to pay my exorbitant premium for the first payment of this year. I was informed after I'd been paying steadily since I'd signed up with your company that I was in arrears for $821.04!

First off, the reason I did not pay through the web site was because it was about as inoperable as the government healthcare website which is an absolute embarrassment. Thus, I contacted an agent over the phone and after approximately a half hour they tried to tell me that I did in fact owe that money suddenly they became aware that they had triple billed me. This was due to your inept computer billing system not triggering the subsidy flag like it should've been.

As a consequence, what had occurred had been my receiving a series of letters threatening that if I didn't pay this money, my coverage would be cancelled. Another scenario that I might have faced due to your company's negligence was being turned over to a collections agency!

Thus, it goes without saying that I have been fit to be tied at the lack of attention, due diligence and incompetence on the part of your employees. And in my phone conversation with Joyce, on March 20th, 2015, I stated that I wanted this matter corrected and YESTERDAY. She assured me that she would send me an email containing the contents of our conversation in or before a business week. It is now April and I've yet to receive anything as I surmised would happen!

What should've happened was this. If the employee with whom I'd spoken had been aware of that computer glitch, instead of just ignoring it, she should've made a notation of the issue. She should've recorded the time, my name and information and reported it to the billing department so that it didn't keep occurring. Then she should have followed up with a phone call or email to me to make sure that it was being handled correctly.

The other issue that is so troubling is that whenever I contact a representative via the phone, I have to be connected, re-connected and then transferred again. By the time the payment is completed, the customer has had about a half hour stolen from them because of the various departments not working in concert with one-another. I'm old-fashioned, I actually work a job where I earn money in exchange for executing tasks not stealing it from people. Additionally, if I call a number that your company sends to me, the employee states that they cannot even view my policy. Well then why do you give me that number to call?

Make no mistake about it, your industry is the most corrupt, underhanded business in the world essentially. The only reason I hold onto it is just so I don't get fined by the geniuses in the capital. At times I thought if I had loads of money like you make from swindling people, I'd just pay the medical bills myself. Because any ailment a person would get would be considered a "pre-existing condition" anyway. That is of course unless it's you or one of the board members who most likely get it for free or have enough money to pay for it basically making it free.

So here's the deal, YOU EITHER MAKE IT RIGHT AND SEND ME A CORRESPONDENCE SAYING IT IS OR I'M BRINGING A LAWSUIT FOR THE SUBSIDIES WHICH WERE SUPPOSSED TO BE APPLIED UP AGAINST THE ACCOUNT + COURT COSTS. AND THAT'S NO APRIL FOOLS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Reason of review:
Poor customer service
Product or service
Amerihealth Health Insurance
Review category
Insurance
review #695245

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